Terms and Conditions


TERMS AND CONDITIONS 


Before making an accommodation booking with us, you agree to the following terms and conditions and the terms and conditions of the Supplier/Owner. The terms and conditions of the supplier/owner will be forwarded on before any booking is confirmed in order for the party leader to thoroughly read and abide by on behalf of the group.




I read these Terms & Conditions and agree to be bound by them; consent to our use of your information in accordance with our Privacy Policy; and are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services;


 All long term rentals of 3 months or more, a contract is to be signed by the renter and the owner. Each contract is drawn up separately and is available upon request.


Terms;


Owners = The owners of the property.


Supplier = Third party is the party offering the accommodation to rent.


Tenerife Villas online = Is a property publication booking platform.


 


 


 


Before you commit to making a booking and paying a booking confirmation deposit, you will be sent a copy of  the Suppliers/Owners terms and conditions and the link to Tenerife Villas Online terms and conditions which we strongly advise that you thoroughly read. It is a condition of each booking that before paying the booking deposit and entering into a contract with the owners you have thoroughly read, understood and agreed to the Suppliers/Owners terms and conditions and the terms and conditions of Tenerife Villas Online. When paying a deposit for a reservation you are entering a contract with the owners/suppliers of the accommodation.


1a. Booking and payment; In order to confirm your chosen arrangements, you must pay a non-refundable deposit as required by the Supplier/ Owners. Final balance of payment is due 8 weeks (or as agreed) before the arrival date.  Once your booking is confirmed a contract between you and the Suppliers/Owners will exist, we will send you a booking confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agents, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier/Owners who may cancel your booking and all payments made will be non refundable.. All final payments are non refundable. All monies you pay to us for arrangements of the booking will be forwarded on to the Supplier/ Owners in accordance with our agreement with the Supplier/ Owners. All final payments that are paid more than two weeks later than the 8 weeks given, will be subject to a 2% surcharge/admin fee. All final payments made via PayPal will be subject to a 2% surcharge, All final payments paid by debit or credit cards will be subject to a 1% surcharge. In some cases you will be offered to pay the balance in cash, in this instance if the client cancels the booking for any reason within 8 weeks of the arrival date the balance will still be due for payment. 


 


The party leader accepts all financial responsibility for payment of the booking on behalf of all persons detailed on the booking. All Party leaders must be 18 years old or older at the time of making a reservation.


The accommodation must not be sublet.


You must not exceed the number of guests staying at the accommodation than the original booking was made for unless otherwise agreed before arrival.


All communications must be made by only the party leader and not other members of the party.




Prices; We reserve the right to amend advertised prices at any time.  We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.  You must check the price of your chosen arrangements at the time of booking. Once a booking has been confirmed the price cannot be increased unless subject to any additional requirements such additional nights, additional guests, later check out time, early check in time, etc


 


The Supplier/Owners will require a security bond of between £100 and £700 for villa bookings and between £70 and £200 on apartment bookings. This is payable with the final balance. The amount will be listed on your arrival and directions email that will be sent approximately 1 month before the day of arrival. Subject to there being no damage, breakages, misuse, missing items or complaints regarding noisy/inappropriate behaviour, the security bond will be refunded to you by Tenerife Villas Online no later than 7 working days after receipt of bank details. Refund of the security bond will be made by either UK bank transfer or in Euros to a Euro bank account. 


 


Insurance; It is part of the booking condition for all guests to take out personal travel insurance for all members of the party. All Suppliers/Owners require that you do so. It is mandatory and your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday. It is mandatory that Travel Insurance is taken out once your booking has been confirmed, in case you have to cancel your accommodation before your trip. In the event of your travel insurance failing, no claims can be addressed to Tenerife Villas Online or the Suppliers/Owners, it is part of the booking conditions that failure of your insurance policy is the responsibility of each individual guest.


 


It is also part of the booking conditions that adequate insurance is taken out for all guests, against all aspects of Corona Virus including COVID 19 and other diseases which should include all costs associated with medical evacuation, treatment and additional accommodation costs etc. Tenerife Villas Online or the Suppliers/Owners will not be held liable for such events.




Tenerife Villas Online cannot accept liability for any death, personal injury, sickness, disease, accident, loss (including luggage, cash & personal effects), suffered by the client or their party plus any other visitors to the accommodation or the accommodation grounds including swimming pool and all communal  areas.


 


Tenerife Villas Online cannot be held responsible in any way if war, riots, civil commotion, terrorist activities, strikes, disaster, disease, weather conditions, technical problems, local noise or disruptions or any other events including any changes or closures to area amenities or attractions mentioned in the description or if advertised elsewhere and are beyond the control of the owner/supplier.


 


Special requests; If you have any special requests (for example, disabled requirements, special needs, cots or room location), please let us know at the time of booking so we can discuss suitability of the accommodation with you. We cannot be held responsible for unsuitable accommodation where we have not been notified of any special needs or requirements prior to the booking being made.  We will pass on all such requests to the Suppliers/Owners l, we can not guarantee that they will be met and we will have no liability to you if they are not.




Changes and Cancellations; Any cancellations or amendment from guests request, must be sent to us in writing by email, and will take effect at the time we receive it and the cancellation or amendment has been acknowledged. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. In the event of a cancellation made by the customer under any circumstances no refunds will be given.  All date changes are subject to availability and will incur a change of date surcharge fee and cannot be transferred to another accommodation. Change of date surcharge applies to all bookings that are cancelled with more than 8 weeks before the check date. Bookings that are cancelled less than 8 weeks before the check in date will not be offered the chance to reschedule dates and all monies paid will be lost and the remaining balance is due to the owner. Failing to pay the remaining balance to the owner could result in us passing this onto a debt collector.


 


The change of date surcharge fee is as follows;




15% charge for all bookings with the total rental cost under and including £1000.


12% for all bookings with the total rental cost between £1001 and £2500.


9% for all bookings with the total rental cost between £2501 and £5000.


6% for all bookings with the total rental cost of above £5001.

The above charges don’t apply if you are protected by the details included in our COVID 19 protection scheme.


Please note: Some Owners/Suppliers do not allow date changes. The Owner/Supplier will charge an amendment charge of between £40 and £100 for all minor booking changes, this doesn’t include date changes.


 


Changes in the number of guests arriving to each accommodation must be notified to us as soon as possible by email and acknowledged. Any changes in the number of guests arriving at the accommodation that are lower than the amount booked and paid additional fees for, will not be able to receive a refund or will be able to adjust the price unless we have been notified and acknowledged with more than 8 weeks before the arrival date.


 


Changes and Cancellations; By the Supplier/Owner you will be informed as soon as reasonably possible if the Supplier/Owner needs to make a significant change to your confirmed booking arrangements or to cancel them. We will also liaise between you and the Supplier/Owner in relation to any alternative arrangements offered by the Supplier/Owner but we will have no further liability to you. In the unlikely event of this happening, it is the responsibility of the Supplier/Owner to offer you reasonable alternative accommodation or to reschedule your dates subject to availability. In the unlikely event of the accommodation not being available, a full refund will be given for all monies paid for the rental of the accommodation only.


 


 


Our responsibility for your booking; Your booking contract is with the Supplier/Owner and their booking conditions apply. As a booking platform, we accept no responsibility for the actual provision of the arrangements. As such, we shall not be liable for any losses, expenses or damages of any sort due to you as a result of the acts, errors, omissions, breaches or negligence either wholly or in part to any Supplier/ Owner. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that are passed on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.


 


Tenerife Villas Online are not responsible for any property management, maintenance, cleaning, health and safety issues etc this is the responsibility of the Supplier/Owner who normally employs staff/contractors locally. We do not inspect each accommodation therefore cannot accept any responsibility or liability in any manner whatsoever, we can verify the property exists and can provide positive reviews from previous guests on most properties. All local Canarian and Spanish national laws including health and safety issues, all relevant insurance and liability at every accommodation is the responsibility of the Supplier/Owner and not with Tenerife Villas Online who cannot confirm these are in place. Tenerife Villas online cannot accept liability for any death, personal injury, sickness, disease, accident, loss (including luggage, cash & personal effects), suffered by the client or their party plus any other visitors to the accommodation or the accommodation grounds including swimming pool and all communal areas.


 


Visa, passport and health requirements including vaccines; These requirements may change and you are therefore strongly recommended to check the  latest requirements to enter Tenerife with the government of your country that you reside in and travel from. 


 


Complaints; Because the contract for your arrangements is between you and the Suppliers/Owners any compensation is to the discretion of the Suppliers/Owners and not Tenerife Villas Online. Any complaints or concerns are to be reported immediately to the designated property manager or representative. If you fail to follow this procedure there will be less opportunity for the Suppliers/Owners to investigate and rectify your complaint. If you wish to complain when you return home, write to us recorded delivery by the party leader within 14 days after your departure and we will forward the complaint  on to the Suppliers/Owners for their response. We endeavour to respond to you within 28 days of receipt of complaint with the supplier/owners response. All decisions made by the Suppliers/Owners are final and the case will be closed.


 


If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly. You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.




Accommodation descriptions & information;  All descriptions and content on our website or otherwise issued by us, is done on information supplied to us by the Suppliers/Owners in question and is intended to present a general idea of the services provided at the accommodation. Not all details of the relevant services can be included on our website. All services shown are subject to availability. As we do not inspect each accommodation when the property was added to the web site we therefore cannot guarantee or accept any responsibility or liability including the accuracy of the accommodation, health and safety matters, or general condition of the accommodation. It is a condition of each booking that all clients are aware of this before a booking deposit is paid. If you require any further details, in respect of any accommodation, arrangements or other services please contact us. When viewing photos and reading descriptions from our website allow for depreciation at the accommodation as general wear and tear often occurs.


For bookings on complexes Tenerife Villas Online or the Suppliers/Owners cannot guarantee the facilities advertised including communal pools and other facilities will be open for use upon arrival as sometimes maintenance works could be in operation and we are not informed.  No compensation or refunds will be given if this happens as this is out of the control of Tenerife Villas Online or the Suppliers/Owners.All descriptions are written in English, any incorrect translation services that may be used are not the responsibility of Tenerife Villas Online or the Suppliers/Owners.


 


The owner/supplier has the right to abandon your stay at any time during your rental period, due to rowdy/noisy behaviour, breaking rules, being a danger and showing lack of respect towards the property, local neighbours, supplier/owner’s representative, subcontractors of the property etc. In these circumstances the owners reserve the right to refuse to complete your holiday arrangements and you will not be liable for any refund, compensation, return of deposit or any other costs you have to pay. The  owner/supplier cannot accept responsibility for the behaviour of others in your accommodation. It is down to the party leader to control all members of their party.


 


From time to time, building work and the associated noise is unavoidable in the local area. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation as this is totally beyond anyone’s control.


 


All property descriptions and photos are correct at the time of the published advert. However the owners/supplier have the right to alter and improve the furnishings without further notification providing the furnishings are of similar or better quality. We also suggest considering depreciation of photos as general wear and tear often occurs. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as it’s reasonably possible and  after we have been made aware of the situation. No compensation or refund will be given in these circumstances.


 


The owners/supplier cannot be responsible for any problems concerning WIFI that are beyond our control. Sometimes the internet offered in Tenerife is not always compatible with the devices that you may wish to use from another country. Wifi cannot be guaranteed throughout the whole of  accommodation, this is due to the size of accommodation, range of the router, thickness of walls and floors etc.


 


TV systems in Tenerife are always changing and often restricted , therefore we cannot guarantee certain TV channels are available. Spanish TV channels are not always available.


 


All reviews listed on each description are reviews that have been received from returning guests, their reviews are in the opinion of the writer and not always the opinion of Tenerife Villas Online. We cannot verify that all content of the review is true. For descriptions, locations, etc of each property you should be guided by the descriptions written on each property.


 


When pool heating is included in the description at a private accommodation, it is offered between the winter months of November and April. Pool heating is normally pre-set to be on for approx 8 hours per day and should reach a temperature between 25 and 28 degrees, sometimes a little higher/lower depending on the weather conditions and location of the property. All private pools are unfenced unless stated and without lifeguards. 


In communal pools the temperature may be lower, you are advised to check poolside signs for rules.   


You are reminded all children, elderly persons and weak swimmers are to be supervised at all times by a responsible adult at all pools. 


For communal or shared pools check out the signs and rules around the pool or ask the complex/property management.


 


 


Before travelling from the UK and arriving at your accommodation it is a condition of all bookings that you to check the travel advice and warnings stated by the British, Foreign and commonwealth office ‘FCO’ you can visit their website at  https://www.gov.uk/foreign-travel-advice/spain  travelling against FCO advice may invalidate your travel insurance. For guests travelling to Tenerife from other parts of the world we advise you to check with your own government’s advice before travelling.  Tenerife Villas Ltd cannot verify any insurance has been taken by the Suppliers/Owners of your accommodation. Your stay at the accommodation is on the understanding that you stay at your own risk. You should seek written confirmation from your insurers that adequate full risk travel insurance policy has been taken out In the event that your travel insurance does fail or you haven’t purchased adequate insurance, all guests will be personally responsible for their own costs for all matters including anything associated with medical evacuation and treatment, cancellations, Coronavirus, personal injury, death, additional accommodation, repatriation, theft, accidents etc Tenerife Villas Online or the Suppliers/Owner will not be liable for these.


 


Under GDPR Regulations all personal and private information provided to us will be handled in the strictest confidence at times and will be destroyed once we longer require it. We will require information such as; Name, address, telephone number, email address, plus passport information of the party leader and Name, address and passport information of all guests, this information may be passed on to the Suppliers/Owners to meet their legal obligations. Under no circumstances will any of this information or booking data will be passed on or shared with any third parties whatsoever. We expect the same from all guests.


 


 


Law and Jurisdiction; These Agency Terms & Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction.


 




Tenerife Villas Online have the right to change, alter or update our or their terms and conditions at any time. We suggest you check these regularly.