We are a UK based company that acts an intermediary booking platform between the owners of villa/apartments and the traveller. We have been in business for many years and Tenerife is our speciality. We have built up a large portfolio of properties and have initially visited all of the properties that we advertise on this web site. Although we have visited all of the properties, owners do tend to make alterations and additions without informing ourselves, which means we cannot confirm that each property description is accurate, but are confident that the property descriptions are close. As we do not inspect each accommodation after the initial visit we therefore cannot accept any responsibility or liability in any manner whatsoever, however we can verify the property exists and can provide positive reviews from previous guests. It is a condition of each booking that all clients are aware of these conditions before a booking is made.
Read the 100’s of genuine reviews we have received from our returning REVIEWS
Please note that Tenerife Villas Online and Tenerife Lettings is a trading name of Tenerife Villas Ltd. When making a booking through us please note that your contract is with the property owner and not with Tenerife Villas Ltd. As an intermediary, all communications will be through ourselves. Also be aware that all local Canarian and Spanish national laws including health and safety issues, all cleaning and management of properties plus all relevant insurance and liability are the responsibility of the owners and not with Tenerife Villas Ltd and cannot confirm these are in place. Before you commit to making a booking and paying a confirmation deposit, you will be sent a copy of the owners/principle terms and conditions. Our terms and conditions can be viewed from our web site at this link TERMS AND CONDITIONS which we strongly advise that you thoroughly read, understand and agree to both sets before making a payment.
We have gained much experience over the years in the Villa and Apartment rental side and about Tenerife . This enbles us to offer our guests the service and attention they deserve. We have a great deal of knowledge regarding each resort and the exact location of every property that is listed on our site. We are here to help you
Our expertise and experience is vast and feel that we offer guests a service that no else seems to offer, there is a gap in this market and we feel that it is something we have picked up on.
Here is a compiled a list why we think you should choose your holiday accommodation through one of the many properties listed;
1. Excellent choice of accommodation. All properties are well equipped with items you would expect in your rental home.
2. Experienced staff with an excellent knowledge of Tenerife, and know many aspect of what the island has to offer. Generally Tenerife has everything you want, but you need to know how to get it and where it is, thats where we come in.
3. Most guests will be meeted and greeted on arrival and will be advised on the accommodation itself, the local amenities, Tenerife in general and to answer any questions you may about your stay. Once you have been introduced and advised you will then be left alone to get on with that all deserved stay.
4. With many properties you find on our web site, you have the option to pay the final balance on arrival at the property. This protects yourself against any fraudulent scams that unfortunately happens and puts your mind at rest that we are genuine.
5. All owners have a property manager or management team in place that will be on hand to deal with any unforeseen circumstances that may arise regarding the accommodation. You will be given your very own contact number of who to call if help is needed.
6. The owners management are in contact with all the cleaners to make sure that they have everything they need to clean your accommodation to the highest quality.
7. The owners management are in contact with a specialized team of swimming pool engineers and maintenance staff.
8. Throughout your booking from your first enquiry to the day of departure of your stay you will be dealing with a dedicated team, not someone that is here today and gone tomorrow from our UK office.
9. We can put you in touch with a trusted and reliable registered airport transfer company.
10. We can advise you on all Excursions whether its just 2 for the Siam park or a whole party to see the whales and dolphins. Information will be on hand in most properties.
11. We have Public Liability insurance in place.
12. Most of the properties listed have a welcome information book, where things like important telephone numbers i.e. doctors, hospitals etc.
13. We understand that your stay is well earned and deserved therefore it is important that we endeavor to provide and maintain the service of the highest quality.
14. Full easy step by step directions from the airport to your villa accommodation and arrival details will be given to you prepared by the owner before your departure in order to find your accommodation in confidence and without the fear of getting lost. Also you will be provided with a mobile telephone number in case you need help on route.
15. Some of our properties require a minimum 3 month residential letting contract. Thats where we take care of all the paperwork and look after you and your party during your whole stay.
16. We have been trading in UK since 2011 and all our accounts and taxes are up to date and we welcome you to do a search at Companies House.
17. No bad reviews regarding ourselves on internet from clients claiming that the accommodation doesnt exist or have been scammed.
18. We have been advertising on various web sites including Trip Advisor and many others since 2005 (do you think that would allow us to continue if we wasnt legit)
19. Call us on 01702 952985 to speak to a real person.
20. We accept Credit/Debit cards and Paypal which gives the consumer protection. We have been using Worldpay for this service since 2011 and are compliment with Payment Card Industry Data Security Standard.
22. We are long standard members and supporters of the Federation of Small Business.
If you want to be treated like an individual and not like a name, number and a JUST GET ON WITH client, then you must consider self catering accommodation with Tenerife Villas Online.